Engagement &
Experience

Strategic Initiatives & IT Governance

Manages project prioritization, tracks institutional metrics, and maintains the IT governance framework that guides how technology investments are evaluated and approved across the University.

• IT project intake and prioritization
• Governance framework management
• Metrics tracking and reporting

Enterprise Technology Support Center

Unified support operations and endpoint management — the primary point of contact for students, faculty, and staff needing technology help, and the coordination hub for campus IT partner collaboration.

• Help desk and tier-1 support
• Endpoint management
• Campus IT partner coordination

Strategic Relations & Engagement

Builds and maintains relationships with colleges, schools, and units across campus — connecting ET's capabilities with departmental needs and surfacing technology opportunities through active partnership.

• Campus engagement and outreach
• Cross-campus partnerships
• Technology communications

AI Guidance & Governance

Coordinates ET's institutional approach to AI adoption — providing guidance, governance frameworks, and communications that help the campus community use AI tools responsibly and effectively.

ET Communications

Manages ET's external and internal communications — including the ET Newsroom, ET Talk podcast, social media presence, and the institutional messaging that keeps the campus informed about technology services and changes.

Digital Experience Strategy

Shapes how users experience ET's services — from web presence and digital channels to service design and the overall quality of technology interactions across the institution.