Classroom & AV Support
Audio-visual and technology support for over 700 classrooms and presentation spaces across UT Austin — provided by LAITS, the Liberal Arts Instructional Technology Services team.
Keeping Every Classroom Ready to Teach
The LAITS Classroom/AV Support team proactively maintains audio-visual systems across campus, checking rooms each morning before instructors arrive to ensure projectors, displays, audio equipment, and classroom computers are ready to go. When something goes wrong during a class, a trained technician can be dispatched immediately.
This service is owned and operated by Liberal Arts Instructional Technology Services (LAITS). Enterprise Technology lists it here as part of the UT campus-wide service catalog to help faculty and instructors find the right support quickly.
Service Areas
🔧 AV Technical Support
Diagnosis and resolution of hardware and integration failures — projectors, displays, control panels, amplifiers, and AV network equipment in LAITS-supported spaces.
🎓 AV User Support
Hands-on help for instructors using classroom AV systems — from connecting a laptop to switching inputs, operating lecture capture, and general classroom technology orientation.
💻 Classroom Computers
Standardized, managed computer images for AV consoles in classrooms and meeting rooms, including OS patching, security compliance, software updates, and warranty repair coordination.
Getting Help
Reach LAITS Classroom Support
This service is managed directly by LAITS. All requests, tickets, and follow-ups go through the LAITS support portal and contact channels below — not through the ET Service Desk.
Hours: Monday – Friday, 7:00 AM – 6:00 PM
Phone: 512-232-5400, press 1 (classroom/AV)
Email: laits-av-help@utexas.edu