FY 2025–2026 · About ET

Strategic
Pillars

Nine pillars guide ET's investment, staffing, and partnership decisions — driving scalable growth, enhancing digital experiences, and delivering the common-good services the Longhorn community depends on.

9
Strategic Pillars
FY26
Plan Horizon
Quarterly
ETEC Reviews
🏗️
Infrastructure
Reliable, scalable foundations for a digital campus
🔐
Security & Compliance
Safeguarding people, systems, and spaces
🎓
Teaching & Learning
Empowering instruction through technology
💡
Innovation
Purposeful IT discovery and emerging tech adoption
➕ Campus Experience · ERP Modernization · Research · Operations · Data
All nine pillars work together to advance ET's future vision

Our future vision

Enterprise Technology is committed to driving scalable growth, enhancing digital experiences and operational efficiency, and unifying common-good services for the University. These nine pillars translate that vision into accountable, measurable commitments for FY 2025–2026.

🗺️

Aligned to UT's 2030 Plan

Each pillar maps to one or more goals of the University's institutional strategic plan, ensuring ET's investments advance UT's academic, research, and operational mission.

🏛️

Governed by ETEC

The Enterprise Technology Executive Committee reviews progress quarterly. Portfolio-level trade-offs and funding reallocations surface through formal governance, not unilateral decisions.

📈

Measured & Reported

Each pillar carries defined OKRs and leading indicators. Progress is tracked in ET's quarterly performance dashboard and reported at semi-annual Leadership Council briefings.

Where we're investing

Nine strategic pillars — each with key investments, expected outcomes, and current progress as of Q2 FY26.

View IT Governance →
PILLAR 01
Infrastructure

Building Strong Foundations for a Digital Campus

Deliver reliable, scalable technology infrastructure that underpins every academic, research, and administrative system on campus — from the network edge to the data center core.

Key Investments
Complete Wi-Fi 6E rollout across academic and residential buildings
Execute cloud-first migration for tier-2 and tier-3 administrative workloads
Modernize UT data center footprint and reduce co-location costs
Expand network capacity to TACC and research-intensive facilities
PILLAR 02
Security & Compliance

Safeguarding People, Systems, and Spaces

Advance zero-trust architecture and achieve CMMC compliance — protecting research data, student records, and physical assets while enabling a secure environment for the institution's $800M+ federal research portfolio.

Key Investments
Complete CrowdStrike endpoint detection & response rollout to all managed devices
Strengthen identity governance with privileged access management and MFA maturity
Achieve CMMC Level 2 certification for the Controlled Research Support Program
Expand SecureUT awareness programming and department-level security assessments
PILLAR 03
Campus Experience

Delivering Seamless Digital Experiences for All Longhorns

Redesign the ET service experience so that students, faculty, staff, and partners can resolve issues faster, access institutional knowledge on demand, and engage with technology that works seamlessly across every context.

Key Investments
Expand ServiceNow workflow automation across IT, HR, and Finance service domains
Deploy AI-assisted virtual agent to handle top 20 IT request categories
Redesign the ET web presence for improved information architecture and self-service
Improve first-contact resolution rate from 68% to 80% by end of FY26
PILLAR 04
Teaching & Learning

Empowering Teaching & Learning Through Technology

Support innovative instructional technologies and learning environments that help faculty teach more effectively and students learn more deeply — from the Canvas LMS to classroom AV to AI-assisted academic tools.

Key Investments
Expand Canvas LMS integrations and support for active learning classroom formats
Launch AI-assisted tools for course design, accessibility, and student engagement analytics
Modernize classroom AV in 40+ instructional spaces across campus
Partner with the Provost's Office on the Digital Learning Initiative
PILLAR 05
ERP Modernization

Transforming with Modern Systems for a Modern University

Modernize core administrative systems — finance, HR, student information, and procurement — to replace aging ERP infrastructure with platforms that are cloud-native, integration-ready, and designed for the University's operational scale.

Key Investments
Execute phased Workday Finance & HR implementation with institutional partners
Retire legacy system dependencies and reduce technical debt in administrative platforms
Build integration layer to connect new ERP with downstream research and academic systems
Deliver change management and training programs to support staff adoption
PILLAR 07
Research

Advancing Discovery Through Technology

Provide advanced computing, high-speed connectivity, and secure data environments that help UT researchers compete for federal funding, meet compliance mandates, and push the boundaries of discovery across every discipline.

Key Investments
Achieve CMMC Level 2 compliance to protect and expand the federal research portfolio
Expand Research Computing capacity and integration with TACC resources
Deploy secure research data environments for CUI and sensitive data workloads
Build research-IT liaison model to embed ET expertise inside colleges
PILLAR 08
Operations

Ensuring Efficient, Aligned, and Accountable Operations

Standardize processes, optimize resource utilization, and build the operational discipline needed to deliver consistent, high-quality IT services at the scale UT demands — while maintaining the agility to respond to institutional change.

Key Investments
Implement IT portfolio management discipline with defined project governance gates
Expand LinkedIn Learning access and launch ET Leadership Academy
Mature vendor management and contract lifecycle oversight across ET
Develop succession plans for all VP, Director, and critical technical roles
PILLAR 09
Data

Leveraging Data as a Trusted Campus Asset

Build enterprise-wide data governance, quality, and accessibility so that every unit — from Student Affairs to Research to Finance — can make decisions grounded in trustworthy, readily available institutional data.

Key Investments
Launch the UT Data Marketplace as a governed self-service catalog for enterprise datasets
Mature the Data Governance Council with formal stewardship roles per domain
Expand Power BI embedded analytics for Student Affairs, Finance, and HR
Integrate AI-assisted analytics into the D2I platform for natural language queries

Connected to the University's mission

ET's priorities do not exist in isolation. Each one ties directly to a pillar of UT's 2030 institutional plan and to the expectations of our governance partners.

🎓

Student Success & Academic Excellence

AI tools, reliable infrastructure, and self-service IT directly lower friction in learning and research. Priorities 1, 2, and 5 are primary drivers of improved student and faculty experience.

Student Tech Hub →
🔬

Research Competitiveness

CMMC compliance, TACC network capacity, and data governance capabilities directly protect and accelerate UT's $800M+ annual research enterprise. Priorities 3 and 4 are essential to research continuity.

Research Support Program →
🏛️

Institutional Effectiveness

Data democratization, ServiceNow expansion, and workforce investment improve the efficiency and agility of every administrative unit. Priority 4, 5, and 6 have the broadest institutional footprint.

IT Governance →

How progress is reviewed

Strategic commitments require transparent accountability. ET uses a structured cadence of governance reviews to surface issues early, reallocate resources when needed, and keep the institution informed.

Monthly

ET Leadership Team Reviews

VP and Director-level OKR check-ins with real-time dashboard review. Escalation path for at-risk initiatives and resource conflicts identified within the same cycle.

Quarterly

Enterprise Technology Executive Committee Briefings

Formal progress report to ETEC including milestone status, budget variance, and any recommended portfolio adjustments. Open to institutional leadership and governance representatives.

Semi-Annual

Leadership Council & Provost's Report

A consolidated strategic briefing delivered to the Provost's Leadership Council. Includes cross-functional outcomes, risk landscape, and forward-looking investment recommendations.

Annual

Strategic Plan Refresh

Full review of priorities, target outcomes, and resource alignment each fall. Informed by campus stakeholder input, national benchmarking data, and feedback from the prior year's governance cycle.

Engage with ET's strategy

Questions about a specific priority, interest in a governance role, or a partnership idea for your unit? ET leadership welcomes engagement from across the institution.