Service Catalog · Infrastructure
Infrastructure Services
Infrastructure service categories and request paths
Foundational services that support the operation and management of the enterprise IT environment — including data center operations, server and storage management, database services, cloud hosting, network connectivity, and business continuity.
7
Categories
20+
Services
24/7
Monitoring
99.9%
Uptime SLA
Monitoring & Alert Management
Proactive monitoring, alerting, and incident notification for enterprise IT systems and infrastructure components.
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Monitoring services are managed by the ET Infrastructure team. Contact the Service Desk to request monitoring setup or alert configuration.
Server & Storage Management
Provisioning, hosting, and administration of physical and virtual servers and related storage — including core storage capabilities, server storage, and database backups.
Austin Disk
Secure online storage and sharing for UT Austin departments and research groups.
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Mainframe Services
UT Austin's administrative computing system — the foundational mainframe platform supporting core administrative operations.
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Red Hat Network Satellite (RHNS)
Red Hat Enterprise Linux installation media and patch management for university servers.
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UT Hybrid Cloud Infrastructure Platform (UTHCIP)
UT Austin's hybrid cloud infrastructure platform for flexible and scalable computing workloads.
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Virtual Machine Gateway (UT-VMG)
Request and self-provision virtual machines for departmental computing needs.
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Windows Software Update Service
Microsoft Windows and Office updates — centrally managed patch delivery for UT-managed Windows systems.
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Database Management
Hosting and administration of databases, physical and virtual — including managed services for enterprise database platforms.
Microsoft SQL Server
ITS-managed Microsoft SQL Server database services for departmental and enterprise applications.
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MySQL
Managed MySQL database services for web applications, research systems, and departmental workloads.
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Oracle
Managed Oracle database services supporting enterprise administrative systems and data workloads.
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Cloud Hosting Services
Cloud computing resources available on a pay-only-for-what-you-use basis, with the added safety and compliance of a University-negotiated contract.
Cloud Hosting Services Overview
Compare AWS, GCP, and Azure options available through UT’s cloud hosting catalog.
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Amazon Web Services (AWS)
Use Amazon Web Services for cloud workloads under a UT-negotiated agreement with built-in compliance controls.
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Google Cloud Platform (GCP)
Use Google Cloud Platform for cloud workloads under UT's enterprise contract with GCP.
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Microsoft Azure
Use Microsoft Azure for cloud workloads — UT's primary cloud partner and home of enterprise data and AI services.
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Business Continuity & Disaster Recovery
Business continuity consulting and planning, as well as disaster recovery planning — including disaster recovery exercises and execution.
UT Ready — Disaster Recovery Planning
Disaster recovery planning services to prepare departments for business continuity in the event of major system outages or emergencies.
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UTBackup
Computer backup system powered by Code42 — automated, secure backup for university-managed endpoints and servers.
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Network & Connectivity Management
The architecture, installation, and operation of infrastructure items required to offer network connectivity — including cabling, routers, firewalls, IoT devices, VPN, and wireless access.
Application Delivery Controller
Improve the performance, security, and resiliency of applications delivered over the web.
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Cabling & Wiring
Copper, fiber, Ethernet, and other cabling infrastructure for university facilities and buildings.
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Cellular Networks
Distributed Antenna System (DAS) providing cellular coverage throughout university buildings and facilities.
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Department Networks
Network design, installation, and ongoing operations for university departments — custom connectivity solutions for colleges and units.
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IP Address Management
DNS hosting services for colleges and departments — IP address allocation, DNS record management, and namespace administration.
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Residence Hall Network (Resnet)
Network and internet service for university residence halls — wired and wireless connectivity for students living on campus.
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Virtual Private Network (VPN)
Remote access to campus-only IT services — secure VPN tunnel for faculty, staff, and students working off-site.
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Wireless Networks (Wi-Fi)
Wi-Fi network and internet access across the UT Austin campus — including UTwireless and eduroam.
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Data Center Services
Strategy, planning, architecture, and operation of physical and virtual data centers — including on-premises, remote, and cloud-based data centers.